Infobird Co (NASDAQ:IFBD), a leader in AI-powered customer engagement solutions in China, has announced integrating ChatGPT to upgrade their artificial intelligence customer service system. ChatGPT uses machine learning and Natural Language Processing (NLP) in order to generate relevant content with generalization capabilities by searching for patterns in existing data. This integration of new technology marks another significant milestone for Infobird, and places them among the first to have a ChatGPT-enabled customer engagement system in China.
During this integration, Infobird enhanced their customer service performance by fine-tuning the model training and asking related questions, obtaining industry-level knowledge and common sense responses. The OpenAI overseas interface was also leveraged, helping them successfully control costs of introducing the new technology. After a month of effort and internal testing, the ChatGPT integrated customer service robot was officially launched and can now provide services in the fields of taxes, retail, and more.
Due to this integration, Infobird’s intelligent customer service robot has the potential to become their new star product, which they will focus on developing and nurturing. The Company plans to integrate the ChatGPT model to more of their existing products, such as their quality control robot and dialogue generation robot. In terms of potential clients, they are already in contact with several national service providers to apply this technology in areas such as tax and social security, where they hope it can help increase office efficiency and reduce customer complaints.
The introduction of ChatGPT is expected to change the way customer service systems operate and make them more intelligent and efficient. It can also help companies capture user needs, optimize product design, and increase customer satisfaction. Through comprehensive, intelligent products such as their cloud call center and AI Chatbot, and their patented Voice over Internet Protocol (VoIP) technologies and in-depth industry experience, Infobird is committed to making customer engagement smart and personalized.
Infobird Co., a software-as-a-service (SaaS) provider based in Beijing, China, specializes in AI-enabled customer engagement solutions with the mission of empowering companies through self-developed cloud-native architecture, AI and machine learning, no-code development platforms and solutions. Infobird’s solutions and services aim to help companies increase revenue, reduce costs and enhance customer service quality and customer satisfaction. For more information, visit www.Infobird.com.
