Infobird Co. Ltd., a China-based provider of AI-powered customer-engagement solutions, recently announced the integration of ChatGPT into its AI customer service system, marking a significant milestone in the company’s current upgrade efforts. ChatGPT is a popular technology used in natural language processing and machine learning. The integration of this tech ensures that Infobird is among the first in China to begin using ChatGPT technology as part of its customer engagement system.
The integration was completed after a thorough study of industry-specific material and common sense responses, bridging the gap between the existing AI customer service robot and the new technology. According to a press release from Infobird, the introduction of ChatGPT will completely revolutionize its customer service system by making it more intelligent and efficient. This also opens up several new business opportunities – such as capturing user needs, optimizing product design and improving user satisfaction.
Infobird is committed to making AI tools accessible and personalized for their clients. With cloud call centers, AI chatbots, intelligent cloud customer service and intelligent quality inspections, together with its self-developed cloud-native architecture, AI capabilities and Voice over Internet protocol technologies, Infobird is able to leverage their expertise in the industry and provide clients with standard and intelligent software solutions to enable the whole customer engagement process.
Established in Beijing, China, Infobird Co. Ltd. is a software-as-a-service (SaaS) provider of innovative AI-enabled customer-engagement solutions. Their mission is to provide businesses with smart and personalized customer engagement solutions to improve revenue, reduce costs, and enhance customer service quality and customer satisfaction. To learn more about Infobird and their services, visit www.Infobird.com.
