Workers in the hospitality industry are facing increasing anxiety about the potential threat of robots taking over their jobs, according to a recent study conducted by Washington State University. The fear of being replaced by technology has led many employees to consider quitting their jobs, contributing to turnover rates and labor shortages in the sector.
The study, which surveyed over 600 lodging and food service employees across the US, found that the so-called robot-phobia was particularly prevalent among workers who had real experience working with robotic technology. This fear not only affected frontline staff but also managers, highlighting the widespread impact of automation on the industry.
While robotic technology can improve efficiency by handling tasks that are often repetitive and tedious, such as washing dishes or doing laundry, there is a risk that increased automation could lead to more human workers leaving their positions. This, in turn, could exacerbate the existing labor shortage issue faced by many companies in the hospitality sector.
Lead author Bamboo Chen emphasized the importance of balancing the integration of technology with the well-being of employees. He suggested that companies should focus on how people and technology can work together harmoniously, rather than solely on the efficiency gains brought about by automation.
The findings of the study underscore the need for companies in the hospitality industry to address the concerns of their workforce regarding automation and provide reassurance about the role of human employees in an increasingly technology-driven environment. Failure to do so may result in further challenges in recruiting and retaining talent, ultimately affecting the overall performance and competitiveness of businesses in the sector.
