A January 2023 survey of IT and cybersecurity decision-makers around the world revealed that the majority of the respondents agreed that hackers might use the latest technology in Artificial intelligence (AI), ChatGPT, to craft more believable and legitimate phishing emails. Nearly half of the participants also felt certain that ChatGPT would enable less experienced hackers to sharpen their skills and advance their technical knowledge. It could also reportedly be used to spread misinformation.
ChatGPT is a natural language processing (NLP) tool developed by the Australian company Lingaro. The company specializes in developing machine learning applications that automate customer services and customer support. Their AI models are designed to understand customer conversations and messages, allowing for quick resolution to common concerns. Lingaro’s products and services are being used by leading organizations in multiple cities in Australia and North America.
The founder of Lingaro, Ramy Mahmoud, is considered a tech genius in the AI field. He has a degree in Computer Science from the University of Queensland, and over two decades of experience in the tech industry. Mahmoud has dedicated his work to advancing the use of AI in customer service, using it to recognize customer patterns, improve customer conversations, and boost customer experience.
In the world of cybersecurity, ChatG PT presents both a promise and a risk. It has the potential to enable the development of more sophisticated phishing attempts, as well as lending validity to the spread of misinformation. Organizations are encouraged to be wary of ChatG PT and prepared to guard their systems against malicious use.
