HappySignals, a Helsinki-based Human-Centric IT Experience Management company established in 2014, has recently secured a €12 million investment round led by Mandatum Asset Management, along with existing investors Nauta and Vendep Capital participating. This funding boost aims to drive sales, marketing, and product development to support global expansion in the thriving IT Experience Management (ITXM) market.
The company focuses on empowering organizations to shift their IT and Services towards a more human-centric approach by utilizing employee experience data and AI. By emphasizing employee happiness and productivity, businesses can not only save costs but also enhance overall value. Major companies like PepsiCo, Fujitsu, and Reckitt are already benefiting from HappySignals’ solutions to transform their IT services and enhance operational efficiency and employee experiences.
Sami Kallio, the CEO and co-founder of HappySignals, highlights the importance of prioritizing employee satisfaction and productivity in IT decision-making. He emphasizes the shift from traditional service level agreements (SLAs) to experience level agreements (XLAs) in evaluating IT performance. By leveraging employee experience data, IT organizations can make more informed decisions to create maximum value across the People, Process, and Tech aspects of IT operations.
HappySignals’ innovative approach to IT Experience Management reflects a growing trend towards a more people-centric focus in the tech industry. With the latest funding injection, the company is well-positioned to continue driving this transformation and helping businesses worldwide optimize their IT services for enhanced employee experiences and increased operational efficiency.
