Scott Farquhar, co-founder and co-CEO of the software company Atlassian, recently addressed leaders at an Australian government jobs and skills summit aimed at resolving current economic and workforce issues. During his speech, he shared an exciting development: the software company plans to use artificial intelligence (AI) technology produced by startup OpenAI in order to make its collaboration software smarter.
OpenAI’s GPT-4 is a large language model which has been trained with comprehensive text sources from the internet and it enables Atlassian’s Jira Service Management to quickly process inquiries from employees on things like obtaining access to data. Confluence, another of Atlassian’s platforms, has been outfitted with a feature that permits users to click on unfamiliar terms to uncover explanations, with the help of automated answers based on data saved in documents.
Atlassian has utilized its own AI models for a few years, and by the start of 2023, it began implementing OpenAI. The combination of these models tailor the outcome for specific customers, who benefit from the utilization of Atlassian’s data. One of Atlassian’s biggest competitors, Microsoft, is a major financial backer of OpenAI, meaning cloud computing from Microsoft is being used. However, Farquhar has explained that OpenAI won’t be using customer data to train its models.
Dubbed Atlassian Intelligence, the features will be available in the near future only to those signed up on a waiting list with customer’s employer’s opting in and Microsoft’s GitHub code storage company recently tested AI-generated messages for pull requests (which Atlassian also offers in their product Bitbucket). The amount charged for Atlassian Intelligence is still being reviewed, as well as how much Atlassian will end up paying OpenAI.
About Atlassian
Founded in 2002, Atlassian is an Australian software company that designs collaboration, development, and issue tracking software. Their products are used by over 150,000 organizations worldwide, from small to large-scale businesses and governments. As such, their mission is to “unlock the potential in every team” by providing the tools necessary for efficient work.
About Scott Farquhar
Scott Farquhar is a co-founder and co-CEO of the software company Atlassian. He has been leading the company since 2002, working to make sure that their products provide value to customers. Under his leadership, Atlassian has become one of the most valuable software companies in the world and has been able to offer innovative solutions with the help of OpenAI’s AI technology.
