Survey findings indicate that while medical technology has the potential to enhance accessibility to healthcare services, it may also have negative implications for employee retention in the industry. The 2023 CU Denver Business School’s Health Systems Climate Study, conducted by the Health Administration Research Consortium (HARC), sheds light on the impact of technological advancements such as artificial intelligence and telehealth on the healthcare sector.
In recent years, the healthcare field has witnessed a rapid integration of innovative technologies to improve patient care, from mobile apps for appointment check-ins to telehealth video consultations. However, the sudden shift to telehealth appointments during the COVID-19 pandemic has raised concerns about the loss of the personal touch in healthcare delivery.
Dr. Jiban Khuntia, an associate professor at the Business School and director of HARC, poses the question of striking a balance between high-tech solutions and the essential human touch in healthcare. The rapid adoption of new technologies has left many healthcare professionals feeling inadequately trained and overwhelmed, contributing to burnout and workforce attrition.
The study, which surveyed over 100 health system CEOs, reveals significant challenges faced by healthcare providers in leveraging technology effectively while addressing retention issues and improving patient care. Key findings include:
– The need for a coherent vision to align technological advancements with healthcare workflows and processes.
– The impact of technological transitions and burnout on healthcare workers, leading to increased resignations.
– The paradox of advancing healthcare access through technology while preserving human connection in patient care.
As the healthcare industry grapples with the implications of technological evolution, there is a growing concern about the future of medicine. Many healthcare workers feel disconnected and disengaged due to the overreliance on digital solutions, prompting one in three workers to consider leaving their jobs within the next year.
The Health Systems Climate Study underscores the importance of addressing these challenges proactively to ensure the sustainability and quality of healthcare delivery. By understanding and embracing the role of technology in healthcare while prioritizing human interaction, stakeholders can work towards a more balanced and effective healthcare system for the future.
