Experts gathered in Lagos for a congress focusing on the integration of Artificial Intelligence (AI) in the banking sector, aiming to enhance service delivery and drive transformative change. The theme of Non-Stop Banking Resilience Boosts Intelligence emphasized the crucial role of AI, blockchain, fintech startups, and financial institutions in driving digital transformation within the finance industry.
During the congress, Chris Lu, the CEO of Huawei Nigeria, highlighted the significance of technology in banking, stressing that the convergence of technology and banking is not just a trend but a driving force for global transformative change. Huawei’s extensive footprint in the global finance industry, working with 53 of the top 100 banks worldwide, underscores the company’s commitment to innovation and research and development investment.
The discussions at the congress delved into modern aspects of banking, focusing on meeting online consumer and business expectations. Key topics included the integration of AI for efficient service delivery, process automation, customer experience personalization, and decision-making capabilities. Additionally, the need for round-the-clock banking resilience to ensure strong infrastructure and security against cyber threats was emphasized.
Overall, the congress highlighted the potential for change through the integration of AI and other emerging technologies in the banking sector. Stakeholders emphasized collaboration and innovation as key drivers for growth and development, ensuring the industry can adapt to evolving consumer expectations and technological advancements.
With a focus on intelligent data infrastructure, decoupled architecture, and digital transformation, the banking sector is poised to embrace the next level of innovation and resilience. As the financial industry continues to evolve rapidly, embracing AI, blockchain, and cloud computing technologies will be crucial for enhancing efficiency, agility, and resiliency in the face of changing challenges.
