Klarna, the Swedish buy-now-pay-later (BNPL) company backed by OpenAI, has seen remarkable success since its global launch a month ago. The company’s AI assistant has been a game-changer, handling over 2.3 million customer service chats in its debut month. This AI assistant has been a productivity powerhouse, doing the work of 700 full-time agents and achieving customer satisfaction levels on par with human agents.
The impact of Klarna’s AI assistant doesn’t stop there. It has significantly reduced repeat queries by 25%, allowing customers to resolve their issues in under 2 minutes, a substantial improvement from the previous 11 minutes. The AI assistant is available round the clock in 23 markets and can communicate in over 35 languages, contributing to a $40 million boost in profits for Klarna in 2024.
Sebastian Siemiatkowski, the CEO of Klarna, hailed this AI breakthrough as a win-win for customers, employees, and investors. The success of Klarna’s AI assistant underscores the growing influence of artificial intelligence in the financial industry and the rise of embedded finance, where non-financial companies offer financial products and services to consumers.
Klarna’s strategic use of AI to enhance customer service and drive profitability sets a new standard in the industry. With the promise of superior customer experiences, cost efficiency, and improved returns, Klarna’s AI assistant exemplifies the power of technology to shape the future of finance.
Frequently Asked Questions (FAQs) Related to the Above News
What is Klarna's AI assistant?
Klarna's AI assistant is a virtual customer service agent developed by the company to assist customers with inquiries, issues, and transactions.
How has Klarna's AI assistant improved customer service?
Klarna's AI assistant has improved customer service by handling a high volume of customer queries efficiently, reducing wait times, and achieving high levels of customer satisfaction.
How many customer service chats has Klarna's AI assistant handled?
Klarna's AI assistant has handled over 2.3 million customer service chats in its debut month, equivalent to the work of 700 full-time human agents.
In how many languages can Klarna's AI assistant communicate?
Klarna's AI assistant can communicate in over 35 languages, making it accessible to customers in 23 markets around the clock.
What impact has Klarna's AI assistant had on profitability?
Klarna's AI assistant has contributed to a $40 million boost in profits for the company in 2024, primarily through reducing repeat queries and improving efficiency in resolving customer issues.
How does Klarna's AI assistant fit into the trend of embedded finance?
Klarna's AI assistant is part of the company's strategy to offer financial services as part of its core business, reflecting the trend of embedded finance where non-financial companies provide financial products and services to consumers.
Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.
