Atera’s ‘Artificial IT’: A Game Changer in IT Operations with OpenAI
Atera, a software vendor based in Tel Aviv, Israel, is revolutionizing the landscape of IT operations with their ground-breaking platform, ‘artificial IT’ or AIT. By leveraging the power of OpenAI, Atera is enabling Managed Service Providers (MSPs) to achieve a remarkable tenfold increase in efficiency.
The integration of OpenAI into Atera’s platform has proven to be a game changer, allowing MSP partners to handle up to 70 tickets per day. This is a significant leap forward compared to the industry average of just seven tickets. The increased productivity provided by AIT enables IT personnel to manage their workloads more effectively, offering a much-needed boost to the industry.
In addition to enhancing efficiency, the integration of AI into Atera’s system also addresses the talent gap by offering valuable assistance to junior IT staff. Atera’s AI co-pilot provides multiple solutions to issues, empowering junior IT professionals to tackle more complex problems. Gil Pekelman, the CEO of Atera, emphasizes that this integration has fundamentally altered the way IT professionals operate.
While the benefits of AI integration are evident, Pekelman acknowledges the challenges, particularly in terms of security and data privacy. To mitigate these risks, Atera utilizes Microsoft Azure OpenAI, ensuring that proprietary company data remains private and does not contribute to training the general model. Instead, the data prompts the model, preserving the integrity and confidentiality of sensitive information.
Looking to the future, Atera has ambitious plans to further expand the capabilities of its AI autopilot. The goal is to reduce the workload for IT personnel even more by allowing AI to handle tasks autonomously. This shift towards greater automation is set to redefine the role of IT professionals, enabling them to focus on strategic decision-making and problem-solving rather than mundane tasks.
Atera’s platform offers a comprehensive suite of features including proactive IT management, remote monitoring and management, professional service automation, analytic capabilities, a dynamic mobile app, and automation of routine tasks. Its pay-per-technician model allows for scalable operations across unlimited devices while reducing menial tasks. Furthermore, it offers numerous integrations with familiar tools, making it a versatile solution for MSPs.
As we enter 2024, companies like Atera are rewriting the narrative of IT management. The integration of AI is not just a technological advancement; it represents a cultural shift that reshapes the dynamics of the industry and offers new opportunities for growth and development.
The story of Atera serves as a testament to the power of innovation and the potential of AI to transform industries. As technology continues to merge with humanity, it is clear that the future of IT rests in the hands of those who can harness the power of AI to drive efficiency, bridge talent gaps, and navigate the complexities of the digital age.
