Wizr AI, a Generative AI platform, has secured $500,000 in angel funding to further develop its customer support and success solutions. The company, headquartered in Bengaluru and with operations in Infopark, Kochi, is led by IIT/IIM alumni and entrepreneurs Sirish Kosaraju and Rajesh Padinjaremadam.
The significant investment comes from a range of angel investors, including Upsparks Capital, a venture capital fund based in Bengaluru, Raveendranath Kamath, President of the Kerala Angel Network, executives from Meta, Amazon, and Intuit, as well as leaders from Aspire Group and Nitish Kosaraju, CMO at HarmonyCares Medical group.
Wizr AI’s flagship product, Cx Hub, introduces intelligence and automation to customer service. It leverages AI algorithms to analyze customer service tickets, predict and prevent potential issues before they escalate, and organizes problems for in-depth analysis. Additionally, it evaluates agent performance. Wizr Agent Assist is designed to support customer support agents by providing relevant information from past tickets, suggesting responses, auto-drafting emails, and automating tasks. Furthermore, Wizr Auto Solve automates issue resolution, reducing the workload for agents and resolving up to 45% of tickets automatically.
We are delighted that this funding will accelerate our platform’s development and expand our market reach. Wizr AI is committed to revolutionizing the customer support landscape and making it a driver of revenue, said Sirish Kosaraju, co-founder of Wizr AI.
Mohamad Faraz, Founding Partner at Upsparks Capital, expressed enthusiasm for Wizr AI’s vision, stating, Wizr.AI is building something futuristic and exciting, and we are happy to be contributing to their journey.
With this latest funding, Wizr AI is poised to further enhance its AI-driven solutions for customer support, making processes more efficient and effective. As the company continues to make strides in this space, their innovative approach could reshape the customer support landscape and drive business success.
