Sam’s Club, a subsidiary of Walmart, has announced that it will be implementing artificial intelligence (AI) technology to speed up the process of scanning receipts at its store exits. The introduction of this new feature aims to address the key concern of long wait times at store exits for members.
During her keynote speech at the Consumer Electronics Show (CES) 2024 in Las Vegas, Megan Crozier, the chief merchant of Sam’s Club, unveiled the exit technology. The company plans to roll out this feature in all of its nearly 600 stores across the United States by the end of 2024.
To develop this technology, Sam’s Club engineers have combined computer vision and digital technology. The AI system will capture images of a customer’s cart at the exit and verify if the items in it were purchased. This seamless experience will be extended to thousands of items, including large purchases such as queen-sized beds, winter wardrobes, or shopping carts full of cereal.
Sam’s Club aims to become the most convenient place to shop, with the implementation of AI technology at store exits streamlining the process for its members. By eliminating the need for manual receipt checks, the company hopes to reduce wait times and enhance the overall shopping experience.
This innovative approach has been tested successfully at ten Sam’s Club stores in the Dallas metro area and Joplin, Missouri. With promising results, Sam’s Club is moving forward with its plans to implement this technology nationwide.
By utilizing AI technology, Sam’s Club can provide its members with a faster and more efficient shopping experience. This development aligns with the company’s commitment to leveraging digital solutions to enhance its services and address customer concerns.
In conclusion, Sam’s Club’s introduction of AI technology at store exits is set to revolutionize the way customers leave the store. With the ability to quickly and accurately verify purchases, this innovation will significantly reduce wait times and make Sam’s Club the go-to destination for convenient shopping.
