Jeep launches ChatGPT-based AI tool to address customer complaints. See how it works
Jeep India has introduced an innovative AI-based tool called Jeep Expert to enhance its customer service experience. This tool, powered by the ChatGPT 3.5 AI model, aims to address customer complaints and provide efficient solutions. With the Jeep Expert app integrated into the Jeeplife mobile app, registered users can now seamlessly engage with the AI tool, eliminating the need to refer to user manuals and brochures for basic information.
Customers can benefit from 24×7 support, with the AI tool answering questions related to the brand, product features, basic off-roading capabilities, service tips, user manuals, and connectivity features. What sets the Jeep Expert apart is its ability to handle and respond to questions that it hasn’t been specifically trained on. Despite using the ChatGPT 3.5 AI model, Jeep mentioned that the latest ChatGPT model is 4.
In addition to this customer-centric initiative, Jeep India has rolled out enticing year-end offers for December 2023 across its SUV range. Customers can enjoy benefits up to ₹11.85 lakh, including discounts, cash offers, and exchange bonuses. However, these special benefits are only available until December 31, 2023. The flagship Jeep Grand Cherokee offers the maximum benefits of up to ₹11.85 lakh, followed by the Jeep Meridian three-row SUV, which provides benefits up to ₹4 lakh along with convenient financing options of up to 10 years. Unfortunately, the Jeep Wrangler does not receive any benefits as part of the year-end schemes.
Moreover, Jeep India has extended its support to customers affected by Cyclone Michaung. The brand is offering roadside assistance and special offers on new models to those whose vehicles have been damaged by the flood.
With the introduction of the Jeep Expert app and the attractive year-end offers, Jeep India aims to ensure customer satisfaction and cater to their diverse needs. The brand’s commitment to innovation and customer service reflects its dedication to the Indian market.
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