People’s Bank, a leading banking institution in Sri Lanka, has introduced an AI-powered chatbot to improve its customer service experience. The bank has unveiled this innovative feature on its official website, allowing customers to receive instant and seamless responses to their inquiries at any time and from anywhere.
Harnessing the power of artificial intelligence, the integrated chatbot boasts a robust knowledge base and natural language understanding capabilities. It effortlessly addresses customer queries, ensuring a heightened banking experience. Furthermore, the chatbot supports multilingual engagement, offering assistance in English, Sinhala, and Tamil.
Sujeewa Rajapakse, Chairman of People’s Bank, expressed the bank’s commitment to leveraging technology in order to redefine the banking landscape and enhance customer satisfaction. The AI chatbot is a testament to their strategy, providing an added level of convenience and a world-class customer service experience.
Looking ahead, People’s Bank plans to expand the availability of the chatbot to popular messaging platforms such as Messenger and WhatsApp. This strategic move aims to further streamline customer interactions, making banking services even more accessible and user-friendly.
Since embarking on its digitalization journey in 2015, People’s Bank has consistently led the way in integrating cutting-edge technology to deliver diversified and world-class digital banking solutions. These solutions have been embraced by the bank’s growing urban and rural customer base, thanks to their focus on enhanced convenience, speed, efficiency, and security.
Clive Fonseka, Chief Executive Officer and General Manager of People’s Bank, emphasized that this latest value addition further solidifies the bank’s position as the leader in digital banking in Sri Lanka. With a dedication to pushing the boundaries of innovation and developing digital solutions of international standards, People’s Bank remains customer-centric in all their endeavors.
The launch of the AI chatbot represents another significant milestone in People’s Bank’s ongoing commitment to revolutionize Sri Lanka’s banking industry and deliver exceptional customer service.
