Bendigo and Adelaide Bank, a leading financial institution in Australia, has recently transformed its digital banking system by migrating to Google Cloud. The move has resulted in significant improvements in both customer experience and operational efficiency. With the migration successfully completed in May, the bank has observed faster deployment times of just 15 minutes and an impressive 99.9% availability across its cloud infrastructure.
One of the key benefits of leveraging Google Cloud’s technology is the enhanced scalability, resilience, and nimbleness it provides to Bendigo and Adelaide Bank. Previously, the bank had fixed capacity limitations within its on-premises data centers for its online and mobile applications. Recognizing the need to adapt to ever-changing customer demands, the bank decided to shift to the cloud to ensure its technology and services could be as agile and reliable as possible.
Utilizing the Google Kubernetes Engine, Bendigo and Adelaide Bank was able to scale back digital workloads during off-peak periods, leading to reduced costs and improved agility in meeting customer needs. The bank also migrated its consumer digital app and web platform to Google Cloud as part of its core banking system consolidation efforts. By consolidating its core banking systems and associated ecosystems, the bank has already transitioned from eight core banking systems to four, with plans to further streamline its operations in the coming years.
The bank’s cloud strategy revolves around utilizing Google Cloud for the engagement layer and data lake, while relying on AWS for its systems of record. This ensures that critical workloads such as payments and lending are moved to the cloud while also taking advantage of the flexibility and capabilities offered by different cloud providers.
Throughout the migration process, Bendigo and Adelaide Bank collaborated with various partners, including Cognizant, Accenture, Infosys, and MongoDB, to ensure a smooth transition and to leverage their expertise in different areas. Additionally, the bank’s acquisition of Ferocia, a Melbourne-based fintech, further allowed for the integration of innovative capabilities from the banking app Up into Bendigo’s digital services.
The successful shift to the cloud opens up possibilities for the bank to accelerate its digital transformation program even further. This includes launching a new lending platform in November and developing digital home loan capabilities. The cloud capabilities provided by Google Cloud will allow Bendigo and Adelaide Bank to deliver outstanding customer experiences while leveraging advanced analytics and artificial intelligence for personalization and improved decision-making.
In summary, Bendigo and Adelaide Bank’s migration to Google Cloud has proven to be a game-changer in terms of improving customer experiences, increasing operational efficiency, and enabling the bank to adapt quickly to changing market demands. By leveraging the scalability and agility of the cloud, the bank is well-positioned to deliver innovative financial solutions and maintain its reputation as a customer-centric regional bank.
