Government leaders around the world are embracing the power of artificial intelligence (AI) and data integration to achieve success in the post-digital era. As the landscape continues to evolve, digital transformation has become the baseline for conducting government business, according to Accenture and Gartner. To thrive in this new era, government leaders must prioritize their mission and recognize the pivotal role of data integration.
In this post-digital world, innovation becomes the mission’s dedicated partner, with data integration emerging as a crucial enabler. Gartner predicts that 75% of governments worldwide will assess the success of their digital transformation initiatives based on their lasting impact on the mission. This enduring mission impact is tied to improving customer experience (CX) in government.
Improvements in CX can already be seen after the launch of the Biden administration’s 2021 CX executive order, according to a McKinsey study. The administration’s Fifth Open Government National Action Plan, launched in 2022, focuses on creating a more inclusive, responsive, and accountable government by enhancing public access to data. These efforts are fostering empathy for citizens, where valuable insights drive optimal engagement.
Artificial intelligence has the potential to revolutionize government operations, particularly in streamlining citizen and constituent engagement. To realize this potential, AI capabilities must be integrated with all data sources and systems. Gartner envisions a post-digital government driven by ecosystems that offer shared platforms for accessing diverse data subsets, allowing multiple agencies to collaborate efficiently in meeting constituent needs.
At the core of this post-digital government world is ubiquitous data integration. While citizens enjoy seamless front-end experiences, autonomous data integration platforms work behind the scenes, establishing connections and workflows enhanced by AI. This rapid data integration empowers agencies to leverage consistent and comprehensive data across all systems, facilitating the achievement of mission goals. It also enables on-demand integrations, quicker integration connectors, and self-healing data mapping.
AI-enabled enterprise integration takes government IT systems to new heights by harnessing past, present, and future data, allowing IT teams to focus on strategic, mission-critical work. Process mining, another valuable tool, uses data from various IT systems to create visual representations of processes. This aids in identifying efficiencies, streamlining processes, and uncovering automation opportunities, benefiting services ranging from tax filing to emergency response.
As technology continues to advance, government leaders need to transition to a post-digital mindset. This shift opens doors to strategic opportunities for fulfilling their missions. With ubiquitous and autonomous data handling the backend work, agencies can provide personalized, on-demand services to address diverse constituent needs. Embracing the potential of AI and data integration is the path forward for governments seeking to serve their citizens efficiently and effectively in this ever-evolving digital landscape.
