Nextiva CEO Tomas Gorny is shaking up the business communications industry with his revolutionary approach to empower every company. He believes that conversations are the key to success for businesses, but many companies are not approaching them in the right way. Gorny highlights that most businesses are using numerous apps to manage team collaboration, productivity, and customer communication, leading to scattered exchanges and a lack of holistic customer information.
To address this crisis in business communications, Gorny’s company Nextiva has developed NextivaONE, a groundbreaking work hub that consolidates customer exchanges and internal team collaborations into a single-view workspace. This innovation aims to streamline interactions, enhance customer experience, and provide a clear picture of customers for business growth.
Furthermore, Nextiva recently acquired Simplify360, a leading AI customer experience platform. Gorny emphasizes the importance of adopting AI for customer experience, viewing it as a way for humans and machines to work in harmony and meet customer expectations effectively.
Nextiva’s efforts have not gone unnoticed, as the company has gained recognition and traction among some of the world’s largest brands. With a valuation of $2.7 billion and $200 million in its first-round VC funding from Goldman Sachs, Nextiva is becoming the go-to communications provider for numerous renowned brands. Notable customers include the NHL’s Florida Panthers, Shelby American, and national food retailers like Jeni’s Ice Cream and Taco Bell.
However, Nextiva’s vision extends beyond serving big brands, as Gorny believes that any company should have access to advanced communication technology. Gorny’s personal journey, from growing up in a Polish village with only one telephone to becoming the CEO of America’s largest privately held business communications provider, has shaped his belief in making technology accessible to all.
Nextiva’s growth has largely been self-funded until its recent venture capital injection. The company now serves over 100,000 clients and employs over one thousand employees. As Nextiva expands globally and embraces flexible and remote work, it has even revived its oldest tradition of producing a TV show made by and for employees, showcasing the company’s culture and connectivity.
Looking ahead, Nextiva plans to continue its rapid expansion and execute its ambitious roadmap. The company aims to simplify technology for people, making it more accessible and user-friendly. As Nextiva drives the conversation about the future of work, Gorny’s mission to empower every business through effective communication remains at the forefront of his agenda.
