Zoom Updates Terms of Service: Video Calls Exempted from AI Training
Zoom, the popular videoconferencing platform, has clarified its Terms of Service (ToS) to address concerns about customer data being used to train artificial intelligence (AI) models. Previously, Zoom’s ToS vaguely suggested that user video calls could be utilized for AI development purposes, including algorithm training. In response to widespread apprehension, Zoom’s Chief Product Officer, Smita Hashim, took to a blog post to clarify that customer consent is required before any audio, video, or chat content is used to train models. Additionally, Hashim emphasized that service generated data refers only to telemetry and diagnostic information, not actual call content.
However, recognizing the need for further clarity, Zoom has now updated both the terms of service and Hashim’s blog post. Both documents now prominently state that Zoom does not use customer content, such as audio, video, or chat, to train its own or third-party AI models. This revision aims to address customer feedback and make the company’s policies easier to comprehend.
In the revised blog post, Hashim explains that different terms of service exist for enterprises and regulated industries like education and healthcare. These sectors often possess unique data privacy requirements due to business and legal obligations. By tailoring terms of service, Zoom ensures compliance with the specific needs of different customer segments.
Zoom’s recent action is a response to the growing concern surrounding the use of human-generated data for AI training. Platforms like Reddit and Twitter have already restricted third-party access to their data to prevent unauthorized AI model training. Artists have also voiced objections as they believe their creations are being plagiarized industrially by AI models without their consent.
Emphasizing fairness and respect for user privacy, Zoom’s updated ToS aims to allay concerns and reinforce their commitment to protecting customer data. By explicitly stating that video calls and other customer content are not used for AI training, Zoom aims to provide greater transparency and ensure users’ peace of mind.
In an era of increasing AI advancements, it is crucial for technology companies to address privacy concerns and establish clear guidelines to protect user data. Zoom’s recent updates demonstrate a proactive approach to assuring users that their information will not be exploited without consent. By making terms of service more comprehensive and user-friendly, Zoom aims to maintain trust and uphold its position as a leading videoconferencing platform.
