Ixigo, an Indian travel company, has become the first in the country to introduce the ChatGPT plugin. This platform combines the power of AI with real-time information to provide users with a personalized trip planning experience. Users can receive destination recommendations based on their location, time, or weather conditions. They can also choose from various trip themes or customize their own travel plan. The platform automatically generates comprehensive itineraries, taking into account weather updates and air quality index (AQI) information. Users can personalize their itineraries in real-time and collaborate to create their ideal trip plans.
Rajnish Kumar, Co-founder and Group CPTO of ixigo, explained that their app combines ChatGPT’s AI with real-time information to offer a user-friendly trip planning experience, including personalized recommendations. This move by ixigo comes as the travel industry is embracing generative AI to enhance customer service and transform the industry. Airbnb co-founder Brian Chesky recently spoke about the potential of generative AI in improving customer service. ChatGPT has already been used to generate travel itineraries and provide ticket and hotel recommendations. Integrating ChatGPT with platforms like Expedia and Kayak allows for real-time data access and instant ticket bookings.
Ixigo is not new to the world of AI and ML. Established in 2007 by Aloke Bajpai and Kumar, the company is backed by Sequoia Capital and has implemented AI and ML technologies in its services. Notable investors include IE Ventures, Trifecta Capital, and Micromax. The company has also expanded its services by acquiring AbhiBus, a platform for booking bus tickets, and Confirmtkt, a platform for discovering and purchasing train tickets.
Other travel companies are also incorporating generative AI to handle customer volumes, automate queries, and cater to different market segments. MakeMyTrip, for example, uses generative AI LLM and speech-to-text models to serve customers in English and Hindi. The company is currently testing additional use cases and bots to further improve customer service.
Frequently Asked Questions (FAQs) Related to the Above News
What is the ChatGPT plugin introduced by Ixigo?
The ChatGPT plugin is a platform that combines AI technology with real-time information to provide users with a personalized trip planning experience.
What features does the ChatGPT plugin offer?
The ChatGPT plugin offers destination recommendations based on location, time, and weather conditions. Users can choose from various trip themes or customize their own travel plan. The platform automatically generates comprehensive itineraries, considering weather updates and air quality index information.
How can users personalize their trip itineraries?
Users can personalize their trip itineraries in real-time and collaborate with others to create their ideal travel plans.
Who is the Co-founder and Group CPTO of Ixigo?
Rajnish Kumar is the Co-founder and Group CPTO of Ixigo.
Why did Ixigo implement the ChatGPT plugin?
Ixigo implemented the ChatGPT plugin to offer a user-friendly trip planning experience, including personalized recommendations, using AI technology and real-time information.
How is the travel industry utilizing generative AI?
The travel industry is embracing generative AI to enhance customer service and transform their services. The integration of ChatGPT with platforms like Expedia and Kayak allows for real-time data access and instant ticket bookings.
Has Ixigo used AI and ML technologies before?
Yes, Ixigo has been utilizing AI and ML technologies in its services since its establishment in 2007.
Are there other travel companies incorporating generative AI?
Yes, other travel companies like MakeMyTrip are also incorporating generative AI to handle customer volumes, automate queries, and cater to different market segments.
What other services has Ixigo expanded into?
Ixigo has expanded its services by acquiring AbhiBus, a platform for booking bus tickets, and Confirmtkt, a platform for discovering and purchasing train tickets.
What notable investors support Ixigo?
Ixigo is backed by investors such as Sequoia Capital, IE Ventures, Trifecta Capital, and Micromax.
Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.
