Dallas-Based AT&T Develops ChatGPT Tool to Boost Employee Effectiveness

AT&T, based in Dallas, Texas, has developed a new tool, Ask AT&T, based on OpenAI’s chatGPT, to increase employee effectiveness, creativity, and innovation. The company has been using AI for the past few years to develop new revenue opportunities for the company, improving customer service, and operational efficiencies. The new tool aims to optimise daily customer service routes for its field technicians, identify frauds in networks, and help the company reduce spam calls. AT&T is also working with Microsoft to make sure Ask AT&T is secure and safe for employee and corporate data. Early use cases for Ask AT&T include increasing the productivity of the company’s developers and coders and translating customer and employee documents into other languages.