ServiceNow Launches Now Assist for Virtual Agent: AI-Powered Self-Service Solution

ServiceNow has launched Now Assist for Virtual Agent, a new generative AI tool specifically designed for self-service. The solution has been created to enhance productivity, enabling users to access relevant information and digital workflows tailored to their individual needs, as well as receive swift, accurate solutions to their inquiries. The tool utilizes generative AI to ensure that responses are contextually accurate. Now Assist provides assistance to users with a range of features, including internal code snippets and knowledge-base summaries. The aim of the tool is to enhance productivity without adding unnecessary complexity by providing direct and relevant conversational responses. The integration of the tool into an organization is aided by its low-code, drag-and-drop designer, which incorporates natural language features. Now Assist for Virtual Agent can be incorporated into an organization via the Virtual Agent Designer, and with its diagram drag-and-drop designer, users can create and deploy conversational self-service. The system is scheduled to launch as part of ServiceNow’s Vancouver release in September 2023.