Mphasis CEO Nitin Rakesh has rejected the idea that generative AI and ChatGPT are the solution to all tech problems, and has also dismissed the notion that AI will kill jobs. While AI is a great opportunity for Mphasis, Nitin believes it is important to move beyond the hype and understand its real business impact. AI can help businesses understand customers and boost efficiency, but it is not a magic wand to solve all problems. Nitin also points out that new technology, by definition, automates something and creates new roles. Therefore, AI is not going to kill jobs, but instead will unlock new opportunities within organizations. Nitin says companies should embrace AI tools and get the most out of them. In conclusion, early use cases of generative AI are likely to come in consumer facing industries to enhance customer experience.
AI Won’t Kill Jobs or Solve All Tech Problems, Says Mphasis CEO Nitin Rakesh in Interview with News18
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