The rise of artificial intelligence (AI) is transforming businesses and society, creating immense pressure for companies to incorporate AI or risk being left behind by competitors. However, success in applying AI is not just about speed. To be effective, AI must integrate into existing workflows and systems, automate key processes, and prioritize the collection and analysis of high-quality data. Furthermore, AI must be explainable, fair, transparent, and prioritize the privacy and data rights of consumers to foster trust. Companies may benefit from AI in various ways, including freeing up employees from repetitive tasks, optimizing infrastructure performance, and enhancing cybersecurity. By following a tailored, AI-focused strategy, businesses can unlock the full potential of this innovative technology and thrive in the new era of AI with trust and confidence.
IBM Consulting is mentioned in this article for their collaboration with Dutch Bank ABN AMRO to develop a conversational assistant based on IBM Watson assistant software. This AI-powered customer service agent answered 90% of customer requests in English or Dutch in 2021, demonstrating the benefits of IBM’s AI technology for businesses.
No specific person is mentioned in this article.
