At the recent Momentum user conference held by Manhattan Associates, the chief technology officer, Sanjeev Siotta, talked about the potential of Generative AI, specifically ChatGPT, in supply chain management. ChatGPT is a fast-growing AI text generating bot built on large language models, which can understand and generate answers to text prompts. However, the danger of generative AI is that articles generated can be a patchwork of lies. Despite this, Manhattan’s R&D team has tinkered with ChatGPT for months and believes it could be used to make supply chain applications better. The WMS generates a vast amount of data, which is necessary to support AI performance, and the potential of ChatGPT for supply chain management is extensive for tasks such as writing training manuals and tests for code. Polly Mitchell-Gutherie stresses the requirement for prompt engineering, driven by human judgement, to ask the right questions and to achieve the full potential of generative AI.
Manhattan Associates is the leading supplier of supply chain management software solutions, dominating the market for warehouse management systems.
Sanjeev Siotta is the CTO at Manhattan Associates, and he spoke at the Momentum user conference about the role of ChatGPT in supply chain management. Siotta believes ChatGPT has extensive potential for this technology in warehouse management.
