Cyara, the creator and leader of the Customer Experience (CX) Assurance category, has acquired industry-leading global communication testing company Spearline, based Ireland. In an effort to become the one-stop-shop for CX assurance, this strategic acquisition provides Cyara with in-country dialling and WebRTC testing and monitoring capabilities. The newly acquired Spearline’s solutions are set to help companies with their customer service solutions including the testing and monitoring of larger language model (LLM) technologies, like chatbots, video and omnichannel.
This is part of an innovative strategy from Cyara to address the rapidly growing market trends and the demands of supporting a remote workforce to migrate their communications solutions to the cloud. Through this move, Cyara offers a unique CX assurance platform for organizations to ensure their Modern Communications Platforms, such as interactions with AI, video, and Omnichannel experience a flawless experience.
The Spearline portfolio includes Voice Assure, which is the most comprehensive in-country dialling solution. It is used by global companies in industries like technology, travel and banking to measure the audio quality and connectivity of their customers’ calls, enabling the ability to replicate experiences locally. Also included is WebRTC testing capabilities, to support enterprises adopting cloud-based communications platforms, with the added support of Cyara’ ResolveAX to provide the most comprehensive set of assurance solutions for WebRTC-based platforms.
The Spearline acquisition allows Cyara to leverage their expertise and capabilities with a world-leading assurance platform; one that offers the most comprehensive set of CX Assurance solutions, assuring communications across CCaaS, UCaaS, and CPaaS platforms. With over 450 customers and a net promoter score of 67, Cyara is well-positioned to help organizations transform their CX, making sure every interaction is flawless for customers.
This acquisition has been supported by Enterprise Ireland, as well as solicitors RDJ LLP and finance and tax advisors from Deloitte. Co-founder and CEO of Spearline, Kevin Buckley commented on the move, “We are thrilled to join forces with Cyara to bring unmatched excellence to CX assurance. This strategic move enables us to help more customers transform their CX. We look forward to the positive impact it will have on our customers.”
Alok Kulkarni, CEO of Cyara also commented, “To support a remote workforce, organizations are moving their communications platforms to the cloud. Cyara offers the only CX assurance platform that can address the complexity of these modern communications systems today, and in the future.”
With the joining of two industry-leading companies, this acquisition marks an exciting milestone for Cyara, which is set to take the lead in the customer experience assurance market.
About Cyara
Cyara, the leader of the CX Assurance category, enables enterprises and solution providers to deliver flawless interactions for customers through the most comprehensive platform. With a 96% customer retention rate, Cyara assists major global brands in assuring communications across voice, digital, SMS, AI chatbots, video and WebRTC. With 450+ employees worldwide, Cyara is ready to help provide customer smiles at scale.
About Spearline
Spearline is the leading global communication testing company offering comprehensive in-country dialling and web-based Real-Time Communications (WebRTC) monitoring solutions. Pointing to the growth of trends including cloud-based communications platform migration, and adoption of AI-based customer service solutions, Spearline’s products provide enterprises with the assurance they need to ensure their customers have a seamless experience.
