Newegg, a leading global technology e-commerce retailer, has recently deployed ChatGPT to facilitate their customers’ online shopping experience. ChatGPT from OpenAI is a conversational artificial intelligence (AI) program that can provide information that increases the efficiency of a shopping situation. At the moment, ChatGPT is primarily in use on Newegg’s PC Builder, an online tool that helps customers find compatible parts for their custom built PCs. Additionally, the AI is being used to modify general website text, providing customers with improved and relevant browsing options. ChatGPT is also being used to create and test customer email subject lines, as well as supply customers with an improved customer service chat. Finally, it is being used to optimize the website’s search engine, making it easier to connect customers searching on Google and Bing to the best Newegg product pages.
Lucy Huo, Vice President of Application Development for Newegg, commented that ChatGPT is being utilized to improve the customer experience for Newegg shoppers. It is seen as a way to supplement the company’s resources and delegates tasks like generating content and optimizing the website for searched terms to the AI-based technology. As the company continues to evaluate the e-commerce technology and determine the best customer experience, integrations such as ChatGPT from OpenAI are expected to become more common.
KoiReader Technologies and NVIDIA have both partnered with OpenAI to develop and expand the utility of the ChatGPT system. These companies are leveraging machine learning technologies to simplify and streamline operations within the supply chain. Both companies are finding ways to apply ChatGPT’s capabilities in their respective areas with the goal of providing superior customer experiences.
By leveraging the latest artificial intelligence technology, Newegg looks to improve the online shopping experience of their customers. With the usage of ChatGPT, Newegg’s customers can have access to better and more accurate recommendations and answers. The use of the artificial intelligence system is also expected to assist customer service staff by focusing their attention on complex customer matters. With the addition of ChatGPT, Newegg is hoping to provide the most informed and efficient shopping journey for their customers.
