On Monday, for the improvement of customer experience, Newegg Commerce, a NASDAQ company, announced its use of ChatGPT. Through the use of this service, the company has improved its PC Builder shopping tool. In addition, their website text has also seen an upgrade with ChatGPT, which has been a major resource in customer service chat.
The PC Builder, which was launched in June of 2020, makes it easier for customers to build a desktop PC that fits all their preferences and budget perfectly. This tool is powered by an AI-based search feature, ChatGPT. Using this, all that customers need to do is describe their desired PC, and the service will then recommend the necessary components for that PC. The only action the customer then needs to take is to buy them.
Newegg executive, Lucy Huo, commented that this technology has been found to be of great use to the company due to the quality and efficiency it adds. It has not been put in place to replace Newegg employees, but rather to provide more resources so that they can take on more complex projects. The integration of ChatGPT is expected to provide the company with substantial benefits in the future.
Newegg is one of the leading ecommerce firms that offers consumers an extensive range of products such as computer hardware, electronics, gaming and more. It was founded in 2001 and is based in City of Industry, California, USA, and it has hundreds of global and local partners. The company is dedicated to providing customers with the best shopping experience by offering a wide product selection, competitive pricing, and exceptional customer service.
Lucy Huo, the executive who commented on Newegg’s integration of ChatGPT, has been a part of the company since 2007. She holds the positions of both CPO and CIO, and her experience covers entrepreneur projects, business transformation, technology strategy, product roadmap, and business roadmap. She is committed to providing customers with a better and more reliable shopping experience by forming global partnerships with big names such as Intel, Google, and Microsoft.
