A survey conducted across the four countries of Southeast Asia in February 2023 revealed that data privacy was a matter of concern for those considering using ChatGPT, a chatbot service. 76% of respondents in Singapore picked out data collection as one of the most concerning aspects while only 36% of respondents in Indonesia selected it as a primary issue. This indicates that users in Singapore may be more wary of data privacy when using ChatGPT.
ChatGPT is a chatbot service provided by Chata, a data-driven AI startup that supports users in customer service, sales, and marketing. Chata aims to make AI solutions more accessible and customer service and sales more efficient by leveraging data-driven insights and tools, helping their customers improve customer experience and sales results. Chata also has a strong commitment to user privacy and security, having a range of measures in place to protect user data such as GDPR compliance and encryption.
The collected survey data further uncovers a higher level of anxiety surrounding ChatGPT for users in Singapore. As data protection becomes a priority for many individuals, businesses must have assurance that their customer data and transactions are properly secured. For ChatGPT users in Singapore and other Southeast Asian countries, Chata must remain vigilant in keeping up customer data safety and ensure the necessary steps are taken to protect the data of their users.
