OpenAI’s ChatGPT is the newest technology to make its entry into the business world. Many companies have already started to take advantage of the platform and its innovative features. Marketers have used it to come up with interesting content such as emails, social media posts, and blog posts. Business analysts have taken it to a next level in their research and coders have used the AI for coding work.
Despite all these interests of businesses towards the technology, help enterprises need a strict due diligence process in order to adopt or use ChatGPT securely. Companies should look into the data residency, transparency and AI scope along with model accuracy. Companies need to be even more careful with the data they share with the public cloud and may have to keep any sensitive data on-premise due to the compliance issue such as GDPR, state laws in the US and other health and finance sectors.
Having said that, there is also a problem with ChatGPT accuracy as it is based on public data that may not be keyed accurately. For example, the training data of ChatGPT does not go beyond 2021 and issues of visualizing the inner working of such models or explainability is not possible.
To solve the problem, enterprises need to rely on data scientists as well as use trusted technology partners to get enterprise grade solutions and services. Custom generative AI models also need to be taken into consideration as they are tailored to meet needs of the particular domain.
This article has introduced the care and attention businesses must take before adopting OpenAI’s ChatGPT. Forbes Technology Council is an invite-only community for technology executives and requires the members to be of world-class CIO and CTO level. Membership to this community requires one to qualify for it.
