Chennai-based Zoho Corporation announced this week that they have integrated OpenAI’s ChatGPT into Zia, its Artificial Intelligence (AI) engine. The incorporation of this technology into their broad portfolio of business services is intended to enhance customer experience and bolster security.
Ramprakash Ramamoorthy, the AI Research Director of Zoho Corporation, discussed the use of ChatGPT to improve their product. This technology, when coupled with Zoho’s personalized AI, is expected to further the customer experience by providing them with intuitive, reliable, and secure products. Zoho Corporation is already home to a staggering 90 million users from all around the world, and this integration is expected to attract even more.
The company’s CEO, Sridhar Vembu, has discussed the potential for truth misrepresentation with ChatGPT outcomes. However, with the integration of the generative AI technology to Zoho’s multiple applications, this is unlikely to be an issue.
Privacy is another major concern. To keep user data confined to its scope of business, Zoho gets a key from OpenAI and directly enters it into the company’s account. What’s more, since OpenAI has an official privacy policy that explicitly states it will not use paid user data to train its models, Zoho is up to date with the industry’s standards.
Furthermore, the SaaS player believes that the implementation of ChatGPT technology adds value and potential for future business deals. With the incorporation of AI technology into their existing framework, Zoho looks to build a strong product base for their users and bolster the scope for future deal wins.
In conclusion, ChatGPT’s incorporation into Zoho Corporation’s AI system has undoubtedly improved the customer experience. Zoho Corporation takes great steps to protect user data and utilize its technology to build a value-filled product. With this software, Zoho looks to improve the living standards of its 90 million users and make their AI engine even more efficient.
