CallMiner, a customer conversation intelligence provider that helps organizations nationwide improve business performance, has announced a new partnership with Microsoft to boost its artificial intelligence (AI) and machine learning capabilities. Through this collaboration, CallMiner is able to supplemented its AI capabilities with Azure Cognitive Services and Azure Speech to Text, delivering enhanced accuracy and comprehension of machine-found conversation intelligence.
Jeff Gallino, CTO of CallMiner, commented: “AI and machine learning has always been at the core of the CallMiner platform. With the help of Microsoft Azure’s AI technology, our team is getting on the cutting-edge of the conversation intelligence market and assisting more organizations uncover deeper insights and intelligence from customer interactions faster than ever.”
Microsoft Corporate Vice President, AI Platform John Montgomery shared his enthusiasm for the partnership, stating: “CallMiner is one of the top users of Microsoft Azure AI Technology and is delivering a powerful platform that adds significant value to our shared customers. We’re excited to be working together to extend these benefits to organizations across a range of industries.”
By supplementing the expertise and partnership of Microsoft, CallMiner is working to help customers uncover deeper customer insights from their interactions and allowing them to take data-driven decisions to increase business performance. Furthermore, harnessing the power of AI capabilities from Azure enables CallMiner to more quickly and securely scale, catering to the needs of customers.
CallMiner is an AI-driven conversation intelligence software solution provider that enables customers to surface customer insights and use it to optimize their business strategies and performance. The company has expertise in customer service, compliance and other powerful solutions to help businesses gain complete visibility and insights into their customer journey.
Jeff Gallino is CallMiner’s CTO and is experienced in helping organizations in customer adoption of AI and implementing Azure solutions. Through Gallino’s deep knowledge and extensive experience, CallMiner has validated its success in delivering customer-ready solutions.
John Montgomery is the Corporate Vice President of AI Platform at Microsoft and is focused on shaping the applications of artificial intelligence at Microsoft and its partner ecosystems. He has driven an exciting collaboration between CallMiner and Microsoft and is committed to extending the benefits to more organizations across multiple industries.
