8Flow.ai, a workflow automation engine, has emerged from stealth mode with $6.6 million in seed funding. The enterprise-grade platform integrates with customer support tools such as Zendesk, ServiceNow, and Salesforce Service Cloud to offer support agents assistance with daily tasks, and plans to utilise this data to train machine-learning models to generate personalised workflows for each user’s needs. The platform can save agents time by copying and pasting necessary data from one application to another and suggests actions for agents to trigger with a single click. 8Flow.ai’s ability to collect feedback and data also benefits businesses, providing insight into which tools agents use and how they use them.
8Flow’s CEO and co-founder, Boaz Hecht, was previously the co-founder and CEO of SkyGiraffe, which was sold to ServiceNow in 2017, and also held the position of VP of Platform at ServiceNow from where he developed a keen interest in workflow automation. In partnership with former SkyGiraffe and ServiceNow colleagues Josh Russ and Yev Goldin, Hecht co-founded 8Flow.ai.
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