Zoho, one of the leading tech companies in the world, has launched 13 AI extensions to integrate ChatGPT into Zia, its artificial intelligence (AI) platform. This move is part of the company’s developing AI strategy, which focuses on providing superior customer experience and value while ensuring customer privacy and security.
Kehinde Ogundare, the Country Manager of the company, commented on this integration of ChatGPT with the AI technology developed in-house, saying this will provide its 90 million global users with an efficient and secure customer experience.
To strengthen the AI-based customer experience, Zoho’s platform will facilitate third-party integration. As well, it is developing Learning Language Models (LLMs) which enables conversing, summarizing, paraphrasing and adapting to new tasks with zero-shot learning techniques.
The integration is available in Zoho’s Marketplace and customers who opt for in the AI-driven communications will need their OpenAPI account API key. Moreover, the payment will be directly given to OpenAI based on the number of APIs used.
To ensure the highest level of privacy and security, the company maintains its own data centers as well as immense respect for user privacy with no ad-revenue model involved in any segment of its business.
More than 90 million users rely on the platform worldwide to use the services, including Zoho itself. The trust put on their system by the customers is the main focus of Zoho and the company is developing its innovation roadmap to continue delivering high-quality solutions.
To drive the company forward, Kehinde Ogundare has been appointed as the Country Manager and has nearly a decade of experience in the technology industry. He has a deep understanding of the core values and customer experience that are more important for a tech company than ever before. His continuous effort to achieve higher customer satisfaction and improved value will make the company’s business solutions match the customer’s needs and expectations.
