Walmart, the world’s largest retailer, is leveraging OpenAI’s GPT-4 to advance its conversational AI capabilities. Vice President of Emerging Technology at Walmart Global Tech, Desirée Gosby, has said that generative AI like GPT-4 will be as game-changing as the introduction of mobile technology. This advancement would increase the retailer’s use of natural language understanding, as well as its Text to Shop feature which allows customers to add items to their cart by talking or texting.
Walmart has been using AI for several years now. It has a platform which allows teams across Walmart to build conversational experiences, equipped with a natural language understanding capability that is retail-specific. With the use of large language models, Walmart has gone beyond just task-based chatbots and into problem-based chatbots that allow users to express what they need with natural language.
Walmart is currently looking into ChatGPT-like experiences or models to predict what customers may be looking for. The retailer is also exploring the idea of leveraging generative AI for imagery purposes, like creating 3D versions of products or helping with manual processes. With the multimodal capabilities of generative AI, Walmart is working on taking advantage of the combination of different modalities.
Desirée Gosby is the Vice President of Emerging Technology at Walmart Global Tech. With her many years of experience in the tech industry, she is responsible for leading Walmart’s development & adoption of advanced technologies. She is passionate about putting the right tools in the hands of the teams building up these experiences. Her goal is to make sure customers get the best experience possible using AI capabilities specifically tailored to their needs.
Walmart is also known for its commitment to ethics, responsibility and sustainability. In fact, the retailer has recently joined the corporate AI Transparency Pledge, in partnership with IBM. They have also taken steps to ensure staff safety during the COVID-19 pandemic. With Desirée Gosby and the team’s dedication to furthering the retailer’s AI capabilities in the most responsible and ethical way, customers can rest assured that Walmart will create the best experience possible for them.
