Walmart Expands Generative AI to Improve Customer Shopping Experience, US

Date:

Walmart is expanding its use of generative AI technology to enhance the customer shopping experience. After successfully implementing a generative AI tool for its corporate employees, the retail giant is now applying the technology to assist customers at every stage of their shopping journey. During a demo with TechCrunch, a Walmart spokesperson revealed that the company is experimenting with generative AI in various ways, including the development of a shopping assistant, an AI-powered search function, and an interior design feature.

The upcoming shopping assistant, set to launch in the coming weeks, aims to provide customers with a more interactive and personalized experience. It will have the ability to answer specific questions, offer tailored product suggestions, and provide detailed information about different items. For example, the assistant can recommend Halloween costume ideas for a horror-themed party or suggest which cell phone parents should buy for their child.

In addition, Walmart’s AI-powered search tool will allow users to enter specific questions directly into the search bar. By utilizing generative AI, the tool can understand context and generate a collection of relevant items based on a single query. This feature saves customers time by eliminating the need for multiple separate searches. For instance, if a customer wants to plan a unicorn-themed birthday party, the AI search tool will display a wide array of related products like balloons, paper napkins, and streamers.

Walmart is also working on an interior design assistant that combines generative AI with augmented reality (AR) technology. Customers can upload a photo of a room and receive advice on how to redecorate it. The AI assistant will suggest items to place in the room, and users can express their preferences on which items to keep or purchase. Budget considerations are also taken into account to find affordable items.

See also  Biggest Machine Learning Robotic and Automation Updates on 18th July 2023

The company’s investment in generative AI tools aligns with the growing trend of integrating this technology into various products and services. It prioritizes the use of flexible AI models from different providers to ensure the best possible user experience. While Walmart has chosen not to disclose the specific AI models it is using, the company emphasizes the importance of adaptability and the ability to switch models as needed.

Walmart’s generative AI tools build upon the recent launch of its AI app, My Assistant, which streamlines tasks for corporate employees. The company has received positive feedback about the app and has noticed employees even using it to craft humorous out-of-office messages.

With Walmart’s commitment to enhancing the customer shopping experience through generative AI, it joins other companies such as Instacart and Meta in utilizing this technology to improve their products and services. As the competition continues to invest in generative AI, it is clear that this technology is becoming increasingly essential in the retail industry.

Please note: The above article is generated by OpenAI’s language model.

Frequently Asked Questions (FAQs) Related to the Above News

What is Walmart's approach to integrating generative AI into the customer shopping experience?

Walmart is expanding its use of generative AI technology to enhance the customer shopping experience. The company is applying the technology to various aspects of the shopping journey, including the development of a shopping assistant, an AI-powered search function, and an interior design feature.

What can customers expect from the upcoming shopping assistant?

The shopping assistant aims to provide customers with a more interactive and personalized experience. It can answer specific questions, offer tailored product suggestions, and provide detailed information about different items. It can recommend Halloween costume ideas or suggest which cell phone parents should buy for their child.

How does Walmart's AI-powered search tool work?

Walmart's AI-powered search tool allows users to enter specific questions directly into the search bar. By utilizing generative AI technology, the tool can understand context and generate a collection of relevant items based on a single query. This feature saves customers time by eliminating the need for multiple separate searches.

What is the interior design assistant that Walmart is working on?

Walmart is developing an interior design assistant that combines generative AI with augmented reality (AR) technology. Customers can upload a photo of a room and receive advice on how to redecorate it. The AI assistant will suggest items to place in the room, and users can express their preferences on which items to keep or purchase. Budget considerations are also taken into account to find affordable items.

How does Walmart prioritize the use of AI models for its generative AI tools?

While Walmart does not disclose the specific AI models it is using, the company emphasizes the importance of adaptability and the ability to switch models as needed. It prioritizes the use of flexible AI models from different providers to ensure the best possible user experience.

Has Walmart received any feedback about its AI app, My Assistant?

Yes, Walmart has received positive feedback about its AI app, My Assistant, which is designed to streamline tasks for corporate employees. In fact, employees have even used the app to craft humorous out-of-office messages.

How does Walmart's investment in generative AI compare to other companies in the retail industry?

Walmart's commitment to enhancing the customer shopping experience through generative AI aligns with the growing trend in the retail industry. Companies like Instacart and Meta are also utilizing generative AI to improve their products and services. This suggests that generative AI is increasingly essential in the retail industry as competition continues to invest in this technology.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

Share post:

Subscribe

Popular

More like this
Related

Global Edge Data Centers Market to Reach $46.4 Billion by 2030

Global edge data centers market set to hit $46.4 billion by 2030. Asia-Pacific leads growth with focus on IoT, cloud, and real-time analytics.

Baidu Inc Faces Profit Decline, Boosts Revenue with AI Advertising Sales

Baidu Inc faces profit decline but boosts revenue with AI advertising sales. Find out more about the company's challenges and successes here.

Alexander & Baldwin Holdings Tops FFO Estimates, What’s Next for the REIT?

Alexander & Baldwin Holdings surpasses FFO estimates, investors await future outlook in the REIT industry. Watch for potential growth.

Salesforce Stock Dips Despite New Dividend & Buyback

Despite introducing a new dividend & buyback, Salesforce's stock dipped after strong quarterly results. Investors cautious about future guidance.