Slack, an online collaboration platform, is revolutionizing the idea of company AI usage with its newly announced conversational tool called Slack GPT. The addition of this new AI-based experience will aim to increase the advantages of artificial intelligence in the workplace. By utilizing the provisions Salesforce’s Customer 360 and Data Cloud platforms, Slack GPT aims to integrate its native artificial intelligence within its platform.
The features of Slack GPT include conversation summaries, allowing the user to get a comprehensive brief not only for messages, but for the huddles, other conversations, customer messages, and more. AI will also guide the user in composing customer messages, automatically suggesting editing and making adjustments to the recipient’s reading style. Marketing personnel would be able to create a profile suggesting copy and images for blogs, email campaigns, social, and advertisement purposes with a single click.
AI can also be very helpful in customer service, being able to auto-generate solutions and responses, case summaries (saving time on incident management). Also, users can easily and quickly deploy AI within the platform with no-code workflows and introduction of language models like ChatGPTs.
In line with the new features of Slack GPT, Salesforce has conducted research indicating the significance of introducing AI to boost employee productivity. The State of Work report has established that the companies who have adopted AI technologies have been significantly more productive than the ones who have not (90%). It is clear that AI could be a great time saver while providing greater satisfaction.
Slack GPT is a great way to integrate artificial intelligence into the workflow. Lidiane Jones, the CEO of Slack, believes that the potential of AI is limitless when it comes to redefining how work is done and providing companies with business productivity. Through its AI-power capabilities, Slack GPT could allow users to effectively reduce their workload, quickly make smarter decisions, and streamline their projects for greater satisfaction.
