Tata Sons Chairman N Chandrasekaran has announced plans to integrate artificial intelligence (AI) and machine learning into the transformation of Air India. Chandrasekaran emphasized that the national carrier is not just another business for the Tata Group but a passion and a national mission.
Speaking at an event in the national capital where Air India unveiled its new brand identity and aircraft livery, Chandrasekaran highlighted the focus on upgrading human resources aspects within the airline. He stated that while there is a lot of work required for the fleet, the path ahead is clear. The aim is to deploy the best of AI and machine learning at Air India, surpassing other airlines in terms of technological advancements.
Chandrasekaran, who also serves as the Chairman of Air India, described this moment as an important milestone. He emphasized that the vision for the airline aligns with a resurgent India, where limitless possibilities exist for everyone.
The new logo, symbolized by a golden window, signifies progressiveness, confidence, and the limitless potential for Air India. Chandrasekaran stressed that Air India is not just a business venture for the Tata Group but a passion and a significant national mission. The goal is to make the airline world-class in terms of modernity, safety, advanced technology, exceptional customer service, and the memorable experience Air India was known for.
The Tata Group took control of Air India in January 2022, marking the beginning of a new chapter for the airline. Chandrasekaran revealed that he receives daily feedback, both praising and criticizing the airline. However, he noted that even the critical feedback is driven by concern and care, further strengthening their commitment to improving the airline.
Air India has a rich history, with its roots dating back to 1932 when Tata Airlines was founded by JRD Tata. In 1946, the aviation division of Tata Sons was renamed Air India, and in 1948, Air India International commenced flights to Europe. After nationalization in 1953, the Tata Group regained control of the airline last year.
The integration of AI and machine learning is expected to drive Air India’s transformation and enhance its competitiveness in the global aviation sector. With a strong commitment to upgrading various aspects of the airline, including human resources and the fleet, Tata Sons aims to position Air India as a world-class carrier that delivers exceptional service to its customers.
Overall, the Tata Group’s takeover of Air India presents an opportunity to revitalize the airline and restore its position as a symbol of Indian pride and excellence in the aviation industry. Through the deployment of cutting-edge technologies like AI and machine learning, Air India aims to redefine the travel experience and cement its status as a leading player in the global market.
