Dropbox, a cloud storage service with over 500 million users worldwide, recently announced a second round of layoffs impacting 16% of its reduced workforce. CEO Drew Houston detailed severance packages and measures to shift workers to departments based on their skill sets. Their move has caused speculation around the future of AI-based layoffs in the age of technology.
OpenAI recently announced a feature that allows users of ChatGPT to decide whether they want their chat history to be used while training their AI models. This option gives users control of how their data is used and helps protect their privacy. With this feature activated, OpenAI will not store the conversations for up to 30 days. Businesses that use ChatGPT can use a special subscription plan to opt-out of model training, while preserving conversations. OpenAI is committed to building AI technology for the benefit of humanity.
A recent study published by the National Bureau of Economic Research found OpenAI's GPT, a large language model and the foundation of ChatGPT, increased the productivity of Philippine contact center agents by 13.8%. It surveyed customer satisfaction, call efficiency and resolution rate. It additionally found highest productivity improvement (35%) observed among least experienced agents. These results could have ethical implications such as need for compensation for data given to AI by high-skill workers.
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