UpdateAI, an innovative chat-based tool for customer success management has secured $2.3 million in funding through a new financing round. The AI-based platform uses ChatGPT to automate post-call duties and revolutionizes customer-centric operations across industries. UpdateAI aims to make customer conversations measurable, shareable, and insightful while freeing up meaningful time for customer success teams to invest in broader account coverage and strategic thinking. With the potential to monitor account needs throughout the customer journey, UpdateAI bridges the gap of demands and requirements in the customer success realm.
Microsoft's partnership with OpenAI has been groundbreaking but marked by internal conflict. Despite this, it offers a fantastic opportunity to bring the best of AI to users worldwide.
Microsoft pushed ahead with integrating GPT-4 into Bing search engine despite warnings from OpenAI. Bing AI Copilot was initially inaccurate, but Microsoft continued rolling out a chatbot-based feature with GPT-4. OpenAI's ChatGPT has 200 million monthly users, making it one of the fastest-growing consumer apps ever.
Discover the implications of Microsoft's $1 billion investment in OpenAI's generative AI technology. Find out about the partnership's benefits and conflicts, including Elon Musk's concerns.