Tag: Air India

Air India is taking a major step forward to modernize its digital landscape with a $200 million investment in AI-driven technologies, including a ChatGPT-powered chatbot. Ashwin Lohani, Air India's Executive Director and Chairman and Managing Director, envisioned a competitive industry leader and is embarking on a five-year plan to make this dream a reality. Air India hopes to remain at the top with first-class service and cutting-edge tech that will revolutionize the customer experience.

Air India, a Tata Group airline, is investing $200 million to revolutionize digital infrastructures and improve its customer engagement. With this investment, Air India provides its customers and staff with the best rates and quality services, while integrating cutting edge technologies such as AI, quantum computing and cloud-based communication systems. Be a part of the transformation and experience Air India's innovative, cost-efficient and reliable customer engagement system!

Air India, the Tata Group's flagship airline, has invested USD 200 million to modernize its digital platforms and adopt ChatGPT-driven chatbot. Vihaan.AI was the first initiative, followed by website modernization, real-time customer service portal, user-friendly notifications, and in-flight entertainment upgrades. Air India has established a top-notch digital and technology team in Kochi, Gurugram, and Silicon Valley, with plans to spend more in the upcoming five years. With mobile-friendly, AI-powered, and digital-first outlook, Air India is focusing on employee empowerment and operational efficiency.

. Air India, a part of Tata Group, is investing $200 million to modernise with the help of Vihaan.AI and is exploring trends such as quantum computing. It’s deploying new technologies such as user-friendly customer notifications and ChatGPT-driven bots along with digital marketing, contact centre modernisation, self-service re-accommodation and customer feedback & analysis systems. A cutting-edge digital & tech team is being built in US and other locations to create common digital platform. Employee empowerment is also part of transformation with mobile devices, automated systems, & other technologies.

Experience Air India's transformation journey and discover how they're embracing emerging technologies such as quantum computing and chatbots driven by ChatGPT to modernise their digital systems and improve customer service. Investing approx. 200 million USD in various initiatives, Air India is paving the way for a digital-first world.