Tag: Air India

Air India, the Tata Group's flagship airline, has invested USD 200 million to modernize its digital platforms and adopt ChatGPT-driven chatbot. Vihaan.AI was the first initiative, followed by website modernization, real-time customer service portal, user-friendly notifications, and in-flight entertainment upgrades. Air India has established a top-notch digital and technology team in Kochi, Gurugram, and Silicon Valley, with plans to spend more in the upcoming five years. With mobile-friendly, AI-powered, and digital-first outlook, Air India is focusing on employee empowerment and operational efficiency.

. Air India, a part of Tata Group, is investing $200 million to modernise with the help of Vihaan.AI and is exploring trends such as quantum computing. It’s deploying new technologies such as user-friendly customer notifications and ChatGPT-driven bots along with digital marketing, contact centre modernisation, self-service re-accommodation and customer feedback & analysis systems. A cutting-edge digital & tech team is being built in US and other locations to create common digital platform. Employee empowerment is also part of transformation with mobile devices, automated systems, & other technologies.

Experience Air India's transformation journey and discover how they're embracing emerging technologies such as quantum computing and chatbots driven by ChatGPT to modernise their digital systems and improve customer service. Investing approx. 200 million USD in various initiatives, Air India is paving the way for a digital-first world.

Air India is investing up to $200 million in its digital systems modernisation with its Vihaan.AI transformation programme. There is a focus on customer engagement with the use of ChatGPT-driven chatbot, cutting-edge digital technology teams and quantum computing. Further updates include website and mobile app modernisation, in-flight entertainment modernisation and contact centre modernisation. Air India is now able to leverage the latest technological breakthroughs for the best customer experience.

Air India is making a massive digital investment to become a world-class airline. With 200 million dollars being put into modernizing customer-facing and operational systems, implementing innovative ChatGPT-driven chatbot, and equipping employees with the best technology, Air India is bound to set a new standard in industry-leading digital services. Come be a part of the future!