ServiceNow, NVIDIA, and Accenture have joined forces to launch the AI Lighthouse program, an innovative initiative aimed at accelerating the adoption of enterprise generative AI capabilities. This groundbreaking program will assist forward-thinking customers across various industries in developing and implementing new generative AI use cases.
The AI Lighthouse program is the result of strategic partnerships between ServiceNow, NVIDIA, and Accenture. By bringing together the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services, this comprehensive offering allows customers to collaborate as design partners in creating custom generative AI large language models (LLMs) and applications to propel their businesses forward.
ServiceNow has been making significant strides in the field of generative AI since May, with the introduction of robust capabilities purpose-built for the Now Platform. The company has been actively engaging with major players in pharmaceuticals, finance, manufacturing, and healthcare to test these capabilities in enterprise environments. The AI Lighthouse program will build on this early progress by collaborating with select customers to design, develop, and implement new generative AI use cases in areas such as IT service management (ITSM), customer service management (CSM), and employee experience.
Playing a crucial role in the AI Lighthouse program, NVIDIA brings its accelerated computing and software, including the NVIDIA DGX AI supercomputing and DGX Cloud, as well as the NVIDIA NeMo LLM software. These components provide full-stack computing for model training and tuning, enabling enterprises to harness the power of generative AI applications such as drug discovery, intelligent chatbots, search, and summarization.
ServiceNow, known for automating workflows across entire enterprises, will serve as the front-end workflow automation and intelligence platform for the AI Lighthouse program. The company’s generative AI experience, Now Assist, is purpose-built within the ServiceNow platform. It enables intelligent automation, enhances productivity by simplifying repetitive tasks, and transforms the user experience.
Accenture, with its deep functional and industry expertise, along with its focus on generative AI and large language models, will leverage its knowledge and experience to bring use cases to life for customers. Building on its recent $3 billion investment in AI, the company will utilize the Accenture Center for Advanced AI to accelerate the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform. This will make functional and industry workflows more intelligent, from elevating agent productivity and impact to improving self-service quality and speed through AI-powered virtual agents.
The collaborative efforts of ServiceNow, NVIDIA, and Accenture through the AI Lighthouse program are set to revolutionize the way enterprises adopt and implement generative AI technologies. By harnessing the unique capabilities of each company, the program aims to drive innovation, enhance automation, and empower businesses across various sectors.
