SAP, one of the leading software makers, recently reported better-than-expected first quarter revenue growth, despite the anticipated economic slump. The company attributes the success to growth in its cloud business and a focus on cost-cutting. SAP also announced a plan to cut 3,000 jobs as part of restructuring, though it reportedly has no additional restructuring plans in the works this year.
However, despite the good news on the revenue front, SAP has decreased its forecasts for the year due to the divestment of its Qualtrics unit. Revenue from the cloud business increased by 24% year-on-year in the first quarter.
To further capitalize on these results and bolster its products, SAP has developed over 50 AI use cases and is utilizing artificial intelligence technologies, including OpenAI’s chatbot ChatGPT. This chatbot was designed to provide human-like responses to questions and has been integrated into SAP’s offerings.
SAP CEO Christian Klein is interviewed and said, “We were studying ChatGPT for quite a while. We have built over 50 AI use cases, embedding them with our technology.” These AI use cases will be available to customers next month after SAP’s Sapphire conference. To ensure their safety, SAP has created an internal committee comprising of customers, researchers, and analysts. It is their job to monitor for any issues with these AI use cases and guard against misuse of the technology.
In addition to SAP, OpenAI is a non-profit research laboratory founded by the tech giants Elon Musk, Microsoft,Amazon, and Google which focuses on creating beneficial artificial general intelligence. This organization has been successful in the deployment of ChatGPT and is going strong in the development of businesses through AI.
Christian Klein is the current CEO of SAP, the multinational software corporation that specializes in enterprise software to manage business operations and customer relations. He took up this position in October 2019, replacing Bill McDermott, who resigned in October 2019. Under his leadership, SAP produced better-than-expected first quarter revenue growth, despite the anticipated economic slump. He is also responsible for the company’s decision to cut 3,000 jobs as part of restructuring, though this was not to be seen as a sign of financial negligence on the company’s part.
