Salesforce, a leading CRM software company, is urging businesses to adopt an AI-first approach and develop an AI strategy to effectively harness the benefits of the technology. Zahra Bahrololoumi, the UK&I CEO of Salesforce, emphasized the significance of embracing AI technology for businesses of all sizes and industries during her keynote speech at the Salesforce World Tour London event.
Bahrololoumi highlighted Salesforce’s long-standing presence in the AI space, powered by its Einstein platform, which incorporates a range of AI innovations. The company recently introduced its AI Cloud offering, which CEO Marc Benioff believes provides customers with the fastest and easiest way to unleash the power of AI. Salesforce aims to generate over one trillion predictions per week on its platforms using Einstein.
As a testament to its commitment to AI, Salesforce owns more than 300 AI patents, has published 227 AI research papers, and possesses five large language models (LLMs) and two transformer libraries. Bahrololoumi proudly proclaimed Salesforce as the world’s number one AI CRM, incorporating AI into every aspect of their platform with a strong focus on trust, security, privacy, scale, and ethics.
We are at the heart of AI, Bahrololoumi stated. It fuels our primary vision at Salesforce to help you connect with your customers in a whole new way with trust at its very foundation. We want to help you harness this new technology with trust, navigate new challenges, and drive customer success.
Salesforce has made significant efforts to establish itself as a leader in the AI industry, with the entire organization pivoting its focus toward the technology. Bahrololoumi’s keynote speech highlighted the company’s dedication to supporting businesses in utilizing AI effectively while maintaining trust and achieving customer success.
In conclusion, Salesforce is urging businesses to prioritize an AI-first approach and develop an AI strategy to take advantage of the technology’s benefits. With its comprehensive AI capabilities and commitment to trust and customer success, Salesforce aims to help businesses harness the potential of AI and navigate the challenges that come with it.
