OpenAI has unveiled ChatGPT Enterprise, a new AI assistant designed specifically for businesses. This advanced chatbot offers a range of features aimed at enhancing business efficiency, including unlimited access to GPT-4 for faster speeds, extended context windows for processing longer texts, encryption for enhanced security and privacy, and group account management capabilities.
The enterprise version of ChatGPT builds upon the success of its predecessor, which was launched just nine months ago. With the introduction of ChatGPT Enterprise, OpenAI aims to provide businesses with a powerful tool that can streamline operations and expand capabilities.
One of the notable features of ChatGPT Enterprise is its 32,000 token context window. This means that the chatbot can process more text or engage in longer conversations at once. To put it into perspective, 32,000 tokens roughly equate to around 24,000 words. Currently, ChatGPT with GPT-4 is limited to a maximum of 8,000 tokens for ChatGPT Plus users. However, this usage limit is eliminated for enterprise customers, who will have unrestricted access to GPT-4 and experience faster speeds.
Security is a critical consideration for businesses, and OpenAI has taken steps to address those concerns with ChatGPT Enterprise. All data processing for ChatGPT takes place in the cloud on OpenAI’s servers. The enterprise version incorporates robust security measures, such as data encryption at rest using AES 256 for storage on OpenAI’s servers, and encryption in transit using TLS 1.2+ for user input and output via the Internet. Additionally, OpenAI assures customers that their prompts and company data are not used for training OpenAI models, unless conversation history is disabled.
In terms of compliance, ChatGPT Enterprise has achieved SOC 2 (System and Organization Controls 2) certification. This certification demonstrates that the chatbot meets the standards set by the American Institute of Certified Public Accountants (AICPA) for managing customer data, ensuring security, availability, processing integrity, and privacy.
To facilitate efficient management and deployment of ChatGPT Enterprise on a large scale, OpenAI has introduced a new admin console. This console enables bulk member management, domain verification, and single sign-on (SSO) capabilities. It also provides usage insights for enterprises to monitor and optimize the deployment of the AI assistant.
The usefulness of ChatGPT for businesses can vary depending on the application. While large language models like GPT-4 have the potential to be transformative, they are also known to confabulate, leading to potential inaccuracies. However, ChatGPT’s strengths lie in its ability to analyze, explain, summarize, and translate. Therefore, it can be a valuable tool for tasks that require these capabilities. OpenAI has already seen significant adoption of ChatGPT within Fortune 500 companies, with organizations like Canva, PwC, and The Estée Lauder Companies leveraging the chatbot for improved communication, accelerated coding tasks, and creative assistance.
It is worth noting that Microsoft offers a similar enterprise chatbot solution called Bing Chat Enterprise, which is based on GPT-4 and licensed technology from OpenAI. OpenAI’s partnership with Microsoft includes an investment by the tech giant. The availability of Bing Chat Enterprise as part of Microsoft 365 for Business Standard and Premium Plans, as well as the standalone option at a separate cost, provides businesses with additional choices in the market.
OpenAI has not disclosed the pricing details for ChatGPT Enterprise. Interested companies are encouraged to reach out to OpenAI directly for more information.
With the introduction of ChatGPT Enterprise, OpenAI aims to provide businesses with an advanced AI assistant that offers improved efficiency, enhanced security, and increased capabilities. While large language models have their limitations, ChatGPT can be a valuable tool when utilized appropriately, and it has already garnered significant adoption among Fortune 500 companies. As the integration of AI assistants becomes more prevalent, organizations will need to evaluate their specific needs to determine the extent to which these tools can benefit their operations.
