Nvidia, ServiceNow, and Accenture Unite for AI Lighthouse Program: Empowering ServiceNow Customers with Generative AI, United States

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Nvidia, ServiceNow, and Accenture have collaborated to launch the AI Lighthouse Program, aimed at empowering ServiceNow customers with generative AI capabilities. This strategic alliance combines ServiceNow’s enterprise automation platform, Nvidia’s AI supercomputing and software resources, and Accenture’s consulting expertise and deployment services.

The partnership between Nvidia, IT consultancy Accenture, and helpdesk vendor ServiceNow seeks to offer the AI Lighthouse program, which facilitates the rapid adoption of generative AI tools by ServiceNow customers. Given the natural compatibility between generative AI and IT service management as well as customer service markets, this collaboration holds great potential.

The AI Lighthouse program is specifically designed to enable ServiceNow customers to develop and deploy custom generative AI large language models (LLM) and applications to support their business objectives. With this initiative, Nvidia contributes its AI hardware and software resources, while Accenture brings its IT talent and consulting experience to deploy the technology on ServiceNow’s automation platform and engine.

ServiceNow already offers various AI tools to its customers, including software that utilizes natural language processing (NLP) for 24/7 chatbot assistance, as well as a no-code solution for creating and deploying new language models. Nvidia’s contribution comprises its DGX AI supercomputers and DGX Cloud platforms, along with its NeMo software, which promises AI Lighthouse users comprehensive computing capabilities for model training and fine-tuning. Accenture, on the other hand, leverages its deep functional and industry knowledge along with its generative AI strategy, underpinned by a recent $3 billion investment in AI development.

The overarching goal of the AI Lighthouse program is fourfold:

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1. Streamline manual work for customer service professionals by expediting problem-solving processes.
2. Divert cases by promoting self-service options that employ natural human language to address issues.
3. Automate content generation, such as search results, work notes, and knowledge base articles.
4. Enhance developer productivity through intelligent recommendations for code improvement.

ServiceNow’s Chairman and CEO, Bill McDermott, expressed his enthusiasm for the transformative nature of this collaboration, stating, This is a transformational moment for business to revolutionize how work gets done. McDermott anticipates that the AI Lighthouse customer program will inspire breakthrough ideas with significant returns on intelligence.

The AI Lighthouse services are already available. This partnership presents a unique opportunity for ServiceNow customers to leverage the combined expertise of Nvidia, ServiceNow, and Accenture in order to harness the power of generative AI and propel their businesses forward. With a focus on automation, problem-solving, and efficient resource utilization, the AI Lighthouse Program promises to unlock new possibilities for enhanced customer service and organizational growth.

Frequently Asked Questions (FAQs) Related to the Above News

What is the AI Lighthouse Program?

The AI Lighthouse Program is a collaborative initiative between Nvidia, Accenture, and ServiceNow aimed at empowering ServiceNow customers with generative AI capabilities.

What are the benefits of the AI Lighthouse Program for ServiceNow customers?

The program enables ServiceNow customers to develop and deploy custom generative AI large language models and applications to support their business objectives. It streamlines manual work, promotes self-service options, automates content generation, and enhances developer productivity.

What resources does Nvidia contribute to the AI Lighthouse Program?

Nvidia contributes its AI hardware and software resources, including DGX AI supercomputers, DGX Cloud platforms, and NeMo software for comprehensive computing capabilities.

What expertise does Accenture bring to the AI Lighthouse Program?

Accenture leverages its deep functional and industry knowledge, along with its generative AI strategy and expertise gained from a $3 billion investment in AI development.

What AI tools does ServiceNow already offer to its customers?

ServiceNow provides various AI tools, including software that uses natural language processing (NLP) for chatbot assistance and a no-code solution for creating and deploying new language models.

What are the four main goals of the AI Lighthouse Program?

The four main goals of the program are to streamline manual work for customer service professionals, divert cases through self-service options, automate content generation, and enhance developer productivity.

When will the AI Lighthouse services be available?

The AI Lighthouse services are already available for ServiceNow customers.

How can ServiceNow customers benefit from the collaboration between Nvidia, Accenture, and ServiceNow?

ServiceNow customers can leverage the combined expertise of Nvidia, Accenture, and ServiceNow to unlock the power of generative AI and drive organizational growth and enhanced customer service.

How does ServiceNow's CEO, Bill McDermott, describe the collaboration and its impact?

ServiceNow's CEO, Bill McDermott, describes the collaboration as a transformational moment for businesses to revolutionize how work gets done. He expects breakthrough ideas and significant returns on intelligence from the AI Lighthouse customer program.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

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