MTR Corp, Hong Kong’s Mass Transit Railway, is embracing smart and sustainable initiatives to enhance passenger flow and simplify commutes. The company aims to deliver a world-class Smart Railway that offers personalized and caring travel experiences through advanced technologies. MTR CEO Jacob Kam Chak-pui announced these plans during a news conference where he also presented the company’s interim performance results and strategies.
MTR has been ahead of the curve in railway electronic payments with its Octopus system, which has a high penetration rate in the city. As domestic and cross-boundary services gradually recover following the pandemic, MTR’s patronage has reached over 90% of pre-pandemic levels. The company has also maintained a world-class level of 99.9% for train service delivery and passenger journeys on time.
In line with Hong Kong’s ambition to become a smart city, MTR is investing in smart initiatives such as upgrading entry and exit gates at stations to offer more e-payment options. The company plans to introduce a credit card ticketing service by the end of this year, further enhancing convenience for passengers.
MTR Corp is committed to smart and sustainable practices in its new railway projects, incorporating green features into design, construction, and operation. Over the next five years, more than HK$65 billion ($8.32 billion) will be invested in railway asset maintenance and renewal.
While the investment may lead to a 30% increase in annual expenses, experts believe it can be managed through increased bank loans or issuing bonds. The additional expenditures may amount to only a little over 20% of the current status quo, considering regular maintenance and engineering costs.
MTR’s smart initiatives align with the global trend of digitalizing transport and payment systems. The introduction of QR codes and expanded electronic payment options will further enhance the efficiency and user experience of the MTR system.
The corporation also prioritizes streamlined connectivity with mainland China, particularly the Guangdong-Hong Kong-Macao Greater Bay Area. MTR has improved facilities and services at Hong Kong West Kowloon Station and added new destinations, benefiting passengers traveling between Hong Kong and the mainland. Additionally, MTR will launch the Flexi-trip arrangement for Futian journeys on August 14, enhancing travel convenience and flexibility between Hong Kong and Shenzhen.
Railway top-side property development is another focus for MTR. The company is opening malls at Tai Wai Station and Wong Chuk Hang Station, capitalizing on the consumption of tourists, which contributes to commercial revenue.
Overall, MTR Corp’s smart and sustainable initiatives aim to enhance passenger experience, improve connectivity, and contribute to Hong Kong’s aspiration of becoming a smart and green city. With its ongoing investments and commitment to technological advancements, MTR is set to maintain its position as a leading railway service provider.
