Microsoft marked the 12th Global Accessibility Awareness Day (GAAD) this year by celebrating the world’s innovative efforts in aiding the disabled community. Chief Accessibility Officer Jenny Lay-Flurrie wrote a blog post where she detailed the pioneering projects the company has initiated in order to help those with vision and other limitations.
One such program was the union between Microsoft and BeMyEyes, which is a service providing assistance to those with low vision. This technology has seen great success, offering a 4.5 out of 5 rating for customer satisfaction. Additionally, Microsoft added AI tools powered by ChatGPT-4 to reduce the need for a sighted assistant via video calls. Moreover, Microsoft is part of a four-brand Corporate Beta Test of Virtual Volunteers.
In an effort to even further enhance the service, an AI-based tool with the help of generative technology such as ChatGPT will now be used to interpret images and text for users with sight restrictions. This addition is part of the Microsoft-backed Disability Answer Desk and is sure to help improve user experience. Other efforts made by Microsoft included introducing new Xbox accessibility features and accessibility checking in Office.
Microsoft’s advancements in AI-based technology have already made a positive change in the lives of many with sight restrictions. What is more impressive is the fact that with the help of AI-powered tools and OpenAI’s collaboration with Microsoft, the prospects of harnessing the democratization of access to technology continues to become more and more promising.
Jenny Lay-Flurrie’s blog post offers numerous links that are helpful for accessing Microsoft’s tools for better accessibility. BeMyEyes has made remarkable strides in its mission to improve customer service and Microsoft’s AI-based tools are certain to become an even more powerful asset for those who need it most.
