Hyro, an AI-powered conversational platform for the healthcare industry, has secured $30 million in funding for its automated text and voice system. The platform was designed to alleviate administrative burnout by answering routine questions so staff can instead focus on more pressing issues. It is able to provide assistance such as appointment booking, prescription refills, and physician directory searches, ensuring a speedy resolution without the need for excessive calls or messages. Hyro uses conversational AI that is able to scrape up-to-date information from its customer’s website, preventing incorrect answers. Using smart routing, it can decide whether to complete tasks automatically, encourage self-serve, or route a request to the appropriate department. Hyro’s services are offered to healthcare networks and hospitals, among others, with current clients including Weill Cornell Medicine.
Hyro was co-founded by Israel Krush and Rom Cohen, who met during an AI course at Cornell Tech. After graduating, they founded Hyro to apply their AI voice technology ideas to the healthcare sector. Krush states that Hyro’s AI assistants have automated conversations for millions of patients across various channels and offer a feedback loop, enabling missing knowledge gaps to be identified. In addition to healthcare, Krush intends to introduce Hyro to the adjacent real estate and public sectors. Hyro reportedly doubles its annual recurring revenue since its launch in 2019.
