Global AI Adoption Surges: Businesses Embrace Enterprise General Intelligence for Digital Success
The adoption of artificial intelligence (AI) is rapidly increasing worldwide, with businesses recognizing its potential to drive digital success. According to the IBM Global AI Adoption Index 2022, the global AI adoption rate has risen to 35%, a four-point increase from the previous year. Additionally, 44% of respondents indicated that they are actively working on integrating AI into their operations. These figures demonstrate that companies are not just interested in AI as a buzzword; they are committed to harnessing its capabilities to remain competitive in today’s data-driven world.
However, when it comes to meeting the complex needs of businesses, artificial general intelligence (AGI) falls short. AGI mimics human intelligence broadly, but when applied to the business context, it becomes enterprise general intelligence (EGI), which encompasses domain-specific expertise tailored to meet specific organizational requirements.
To better understand this distinction, let’s consider an analogy. EGI can be compared to a chef trained to cater to a specific restaurant, mastering dishes tailored to its unique clientele. However, if you place this chef in a different cuisine, they may struggle. Similarly, within its defined domain, EGI may possess biases that align with enterprise goals, acting as informed heuristics based on historical data to enhance efficiency. In contrast, generic AI systems, like ChatGPT, are versatile but lack specialization in any specific area.
Another crucial difference lies in the evaluation of output. AGI lacks a clear reward approximation due to its varied tasks, making it challenging to uniformly measure success. Conversely, EGI has defined success metrics, enabling precise assessment of output and subsequent improvements.
While generic AI may be suitable for general users, enterprises that prioritize delivering value cannot afford even minor errors. In sectors such as finance and healthcare, where the stakes are high, a misstep in AI-driven processes can have severe consequences.
Moreover, concerns related to data privacy and security further underscore the need for AI models that address challenges such as bias, regulation compliance, and data privacy. Four key factors essential for ensuring AI readiness in enterprises are explainability, auditability, controllability, and reliability.
Explainability refers to understanding how AI algorithms arrive at specific outcomes. It is crucial to ensure the trustworthiness of AI models, especially given that a study by the University of Southern California (USC) revealed biases in over 38.6% of the facts used by AI. By retracing and comprehending the decision-making process of AI systems, businesses can foster trust, ensure compliance with laws and ethics, and address any biases or errors.
Auditability involves a thorough assessment of AI systems to scrutinize their inner workings and decision-making processes. This process helps identify potential pitfalls, areas for improvement, and rectify any errors. Auditable AI models can prevent biases and save enterprises from potential losses stemming from flawed or biased models.
Controllability in AI refers to the ability to guide, adjust, or influence its actions, ensuring consistent behavior aligned with the intended objectives. In the worst-case scenario, control should be relinquished entirely to humans. AI should also possess mechanisms to learn from feedback and allow users to modify its functions.
Reliability in AI ensures accurate and trustworthy results over time, even in the face of noise, outliers, or adversarial inputs. Consider the example of a self-driving car’s AI, which must navigate routes consistently under various conditions. A reliable AI performs well regardless of external factors.
To drive successful AI adoption, enterprises should prioritize EGI over generic AI. By focusing on explainability, auditability, controllability, and reliability, businesses can define precise goals, maintain ethics, and continuously update their AI systems to stay competitive.
In conclusion, as global AI adoption continues to surge, businesses are increasingly recognizing the importance of prioritizing EGI for their specific operational needs. By addressing key considerations such as bias, data privacy, and regulatory compliance, enterprises can leverage AI to achieve digital success.