Genpact, a global professional services firm, and Microsoft have announced a strategic collaboration aimed at unlocking the potential of generative artificial intelligence (AI) solutions. As part of the partnership, Genpact’s global talent will gain access to Microsoft’s Azure OpenAI Service, enabling the development and implementation of innovative AI capabilities for joint clients.
The collaboration intends to leverage large language models (LLMs) to harness the power of generative AI, driving efficiencies across various domains such as transition management, global service desk management, and infrastructure management. By harnessing the capabilities of Genpact’s expertise in AI and advanced analytics, coupled with Microsoft Azure’s cloud infrastructure, the partnership aims to deliver innovative solutions and significant business value to clients.
To support employees in utilizing Microsoft Azure’s AI tools and foster a culture of continuous learning and innovation, Genpact plans to provide comprehensive training programs and resources. These resources include Genome, Genpact’s online learning platform, DataBridge, its data literacy initiative, and a machine learning (ML) incubator.
In addition to collaborating with Microsoft, Genpact has also partnered with Google Cloud to establish a gen AI practice. This practice will bring together a team of data scientists, data engineers, and domain experts from both Genpact and Google Cloud, focusing on capitalizing on shared clients’ journeys towards cloud, data, and analytics modernization.
The integration of Azure’s cloud infrastructure, along with the flexibility of the Azure OpenAI Service, is expected to accelerate the development of gen AI solutions. Genpact aims to empower business teams by providing them with gen AI use cases, enhancing productivity and operational efficiency while addressing the day-to-day challenges faced by enterprises.
Genpact’s collaboration with Microsoft prioritizes employee experience. The company’s experience agency, Rightpoint, will work closely with Microsoft to develop and deliver Microsoft-based applications, services, and devices to enhance employee experience.
The strategic collaboration with Microsoft is part of Genpact’s commitment to investing in AI capabilities and driving innovation in the field. Through its gen AI strategy, Genpact aims to equip all employees with the necessary skills and knowledge to harness the power of AI effectively.
Genpact recognizes the qualitative differences and potential risks associated with gen AI tools compared to traditional AI. To address these concerns, the company has implemented a comprehensive strategy that prioritizes responsible development and utilization of gen AI tools. This strategy encompasses four key components: data, foundation models, prompt templates, and gen AI application.
By investing in research and development and strategic partnerships with leading technology providers, Genpact aims to enhance its capabilities in AI and generative AI, further improving client value creation and internal efficiency.
With the collaboration between Genpact and Microsoft, the possibilities of gen AI are set to unfold, reshaping the landscape of enterprise solutions and enabling organizations to leverage the power of AI for greater business impact.
